This Cancellation & Refund Policy applies to all telehealth programs purchased through Beyond Esthetics. Programs include medical review, Provider support, messaging, and treatment fulfillment if treatment is approved by a licensed Provider.
For questions, contact us at beyondestheticsspa@gmail.com or (567) 560-5558.
1. Canceling Your Program
You may cancel your program at any time:
- By email: send a cancellation request to beyondestheticsspa@gmail.com with your full name and the email address on file.
- By phone: call (567) 560-5558 during business hours.
Cancellations are processed within 1 business day of receipt. Program fees are non-refundable once your intake has been submitted for Provider review, except as described below.
2. Cancellation Before Clinical Review
If you cancel before your intake has been reviewed by a Provider (before clinical evaluation begins), you are eligible for a full refund of any program or intake fee paid.
3. Cancellation After Clinical Review
Once a licensed Provider has reviewed your intake and begun your clinical evaluation, the $59 provider consultation fee is non-refundable, because a Provider's time and clinical judgment have been applied to your case.
If you are not prescribed treatment, see Section 5. If you are prescribed treatment but wish to cancel before shipping, see Section 4.
4. Cancellation After Prescription, Before Shipment
If you cancel after a Provider has issued a prescription but before your treatment has shipped, we will issue a partial refund of the program fee, minus the $59 provider consultation fee.
To request a pre-shipment cancellation, contact us immediately at beyondestheticsspa@gmail.com. We cannot guarantee cancellation once an order has been sent to the pharmacy.
5. Not Approved by Provider
If a licensed Provider reviews your intake and determines that the requested treatment is not appropriate for you, you will receive a full refund of the program payment minus the $59 provider consultation fee.
6. Compounded Prescription Medications: No Returns
Compounded medications are prepared for individual patients by a licensed pharmacy. They cannot be returned, resold, or reused once shipped, in accordance with federal pharmacy regulations and state pharmacy board requirements.
All sales of dispensed compounded medications are final. No refunds are issued for compounded medications after they have shipped, except in the case of a pharmacy error or a damaged or incorrect delivery (see Section 8).
7. Billing Disputes
If you believe you were charged in error, contact us within 30 days of the charge at beyondestheticsspa@gmail.com. We will review your account and, if an error occurred, issue a correction or refund within 5 to 7 business days.
Please contact us directly before initiating a chargeback.
8. Damaged, Incorrect, or Lost Orders
Damaged or incorrect orders: if your order arrives damaged or contains the wrong medication or dosage, contact us at beyondestheticsspa@gmail.com within 7 days of delivery, with photos of the packaging and product. We will coordinate a replacement at no cost.
Lost in transit: if tracking confirms your order was lost in transit and not delivered, contact us within 14 days of the expected delivery date. We will reship your order at no additional charge.
Beyond Esthetics is not responsible for orders marked delivered to the correct address that are reported missing more than 7 days after the delivery confirmation date.
9. Refund Processing Times
Approved refunds are processed within 5 to 10 business days and credited to the original payment method. Depending on your bank or card issuer, it may take an additional 3 to 5 business days for the credit to appear.
10. Contact Us
Beyond Esthetics, 2021 Park Ave West, Ontario, OH 44906. Email: beyondestheticsspa@gmail.com. Phone: (567) 560-5558.