Terms of Service

Beyond Esthetics ("Beyond Esthetics," "we," "us," "our") is a healthcare technology platform that connects patients with independent, licensed healthcare providers ("Providers") who offer telehealth consultations, including weight management, peptide, and sexual health programs.

Beyond Esthetics is not a medical provider or pharmacy. Clinical care is provided by licensed Providers affiliated with Elite Care Health, an independent physician group. Clinical decisions, including whether to prescribe a medication and at what dosage, are made solely by those Providers. Prescriptions, if approved, are fulfilled by Rx Ave Health, a licensed U.S. pharmacy.

To use the Services, you must:

• Be at least 18 years of age
• Be located in a U.S. state where telehealth services are clinically appropriate and permitted by applicable law
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from receiving telehealth services under applicable law

By using the Services, you represent that you meet these eligibility requirements.

• Medical intake: you complete an online intake with your health history, medications, goals, and other relevant information.
• Enrollment: you may enroll in a telehealth program by paying the program fee.
• Provider review: a licensed Provider reviews your intake and decides, in their sole clinical judgment, whether treatment is appropriate. The Provider may request additional information, lab work, or a consultation. Prescriptions are not guaranteed.
• Prescription and fulfillment: if the Provider approves treatment, the prescription is sent to Rx Ave Health, which fulfills and ships it directly to you.
• Ongoing support: you receive Provider support, messaging, and care coordination during your program.
• Follow-up check-ins: you complete follow-up check-ins before additional treatment may be approved.

Beyond Esthetics does not make prescribing decisions. All prescribing decisions are made by licensed Providers based on their independent medical judgment.

Individual results vary. No specific health outcome is guaranteed.

Completing an intake or enrolling in a program does not guarantee a prescription. If a Provider determines that treatment is not appropriate for you, you will not receive a prescription, and refund eligibility is governed by our Cancellation & Refund Policy.

Compounded medications are not FDA-approved, and the FDA does not evaluate them for safety, effectiveness, or quality. Treatments may cause side effects; your Provider will review the risks with you.

The program includes medical review, Provider support, messaging, and treatment fulfillment if treatment is approved by a licensed Provider. By enrolling:

• You authorize Beyond Esthetics to charge your payment method for the program fee at the time of enrollment.
• Program fees are non-refundable once your intake has been submitted for Provider review, except as described in our Cancellation & Refund Policy.
• You are responsible for maintaining accurate payment information.
• Prices are subject to change with reasonable advance notice.

You may cancel your program at any time by contacting us at beyondestheticsspa@gmail.com or (567) 560-5558. For details on refund eligibility, the compounded medication return policy, and billing disputes, see our Cancellation & Refund Policy.

You agree to:

• Provide accurate and complete health information in your intake and during consultations. Withholding or misrepresenting health information may result in inappropriate clinical recommendations and is your sole responsibility.
• Use the Services only for your own personal care.
• Not use the Services if you are experiencing a medical emergency (call 911 or go to your nearest emergency room).
• Comply with all applicable laws and the instructions of your treating Provider.

Beyond Esthetics is not for emergencies. If you are experiencing a medical emergency, including chest pain, difficulty breathing, stroke symptoms, severe bleeding, or thoughts of harming yourself or others, call 911 immediately or go to the nearest emergency room.

Beyond Esthetics telehealth does not provide primary care, emergency care, or urgent care services.

All content, trademarks, designs, and materials provided through the Services are owned by or licensed to Beyond Esthetics and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

To the fullest extent permitted by applicable law, Beyond Esthetics, its officers, employees, affiliated Providers, pharmacy partners, and technology vendors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of data, revenue, profits, or goodwill
• Outcomes related to Provider clinical decisions, pharmacy preparation, or treatment results
• Technical failures, delays, or service interruptions

Our total liability for any claim arising out of or relating to these Terms or the Services shall not exceed the amount you paid to Beyond Esthetics in the three (3) months preceding the claim.

You agree to indemnify, defend, and hold harmless Beyond Esthetics, its officers, employees, affiliated Providers, and pharmacy partners from and against any claims, liabilities, damages, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) inaccurate or incomplete health information you provided; or (d) your violation of any applicable law.

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Ohio.

You waive your right to participate in a class action lawsuit or class-wide arbitration. You and Beyond Esthetics agree to bring claims only in an individual capacity.

Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

We may update these Terms from time to time. When we do, we will update the "Last updated" date and notify you by email if the changes are material. Continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.

Beyond Esthetics, 2021 Park Ave West, Ontario, OH 44906. Email: beyondestheticsspa@gmail.com. Phone: (567) 560-5558.